Hello and welcome! Please check out our FAQ below, which covers everything from shipping questions. If you have a question that’s not answered here, feel free to ask.
HOW FAST WILL MY ORDER SHIP?
Please allow up to 3 business days for your order to be created and shipped. I’ll try to get it done sooner if I can, especially during the holiday season. If you need an item sent quickly to make a deadline, please let us know and we’ll try our hardest to work something out.
WHAT ARE YOUR BUSINESS HOURS?
We ship packages and return emails from 10am-5pm, Monday-Friday excluding major holidays. If you contact us regarding your order outside of those hours, I’ll get back to you as soon as possible.
HOW WILL MY ORDER SHIP AND HOW LONG DOES SHIPPING TAKE?
We ship domestic orders via USPS First Class Mail or USPS Priority Mail. If your package weighs more than 13oz, it must be shipped via Priority Mail. Our studio is located in Los Angeles, so it can sometimes take 7 or more business days for packages to reach the East Coast via First Class Mail. Priority Mail packages are usually delivered within three days of shipping, but the USPS does not guarantee delivery within a certain time frame for Priority packages (so we can’t either, unfortunately).
CAN I TRACK MY ORDER?
Unfortunately, the USPS doesn’t offer tracking services for First Class packages. Priority packages can technically be tracked, but the USPS isn’t required to scan them upon arrival at each destination, which means the tracking info is fairly unreliable.
DO YOU SHIP INTERNATIONALLY?
Yes! Please note that if you choose standard first class international shipping, we cannot promise your package will arrive by a certain date. Sometimes packages are held up in Customs for seemingly no reason, and transit times vary wildly. For example, we have had packages reach the UK anywhere from 6 days to 24 days after sending. We are also not responsible for any additional customs tariffs or charges that your country imposes on your package, nor can we predict what they might be.
WHAT’S YOUR RETURN POLICY?
If you cards get smushed I am happy to exchange or refund your item if you’re not happy with it. (You will have to return item) Please contact us for prior authorization of any returns.
We will cover the cost of re-shipping:
- If your order arrived damaged.
- If an item was received in error.
- If your package was lost in the mail. *However, if the US Postal Service claims your item was delivered but you didn’t receive it, we ask that you cover the cost of re-shipping the package.*
We ask you to cover the cost of re-shipping:
- If you seek a replacement or an exchange for reasons other than damage or loss as described above.
- If you provided an incorrect shipping address at checkout.
- If the US Postal Service claims your item was delivered but you didn’t receive it.
- If for any reason you were unable to collect your package at customs.
*All refunds and exchanges will be processed upon receipt of the item in its original condition. Shipping will only be refunded if the entire package arrived damaged or the package was lost in the mail.*
WHERE ARE THE CARDS MANUFACTURED?
My cards are printed at home in Irvine, California on texturized card stock.